License File Invalid

Symptoms

MAGIQ Documents reads the licensed customer information from a file called "license.lic" which is located in "[MAGIQ Documents application path]\config" directory.

This exception might occur when the "Network Services" account or "Impersonated User account" do not have the read permission to the config path or specifically to this file.

This exception might occur when this file is corrupted.

When you license more users or extended the subscription period MAGIQ Documents customer support sends a new "license.lic" to your administrators by email.

It is a part of licensing procedure the administrator must copy this file to this path.

But generally administrators, first save this file to their desktops and move from this file to the "[MAGIQ Documents application path]\config" directory.

The move operation keeps the restricted desktop security on this file and this error happens.

Resolution

Generally this happens right after a server migration. Please make sure you copied all the files while migrating the MAGIQ Documents application.

Make sure "Network Services" account or "Impersonated User account" has full control permission on the config path and all files underneath.

If you think you accidenlty deleted the file please contact the MAGIQ support to get your license file.