Cannot connect to support site

SYMPTOMS:

MAGIQ Documents attempts to connect to the support site for the following reasons:

• Retrieve latest available release information.
• Download Online samples and/or templates.
• Install latest releases to your server.

If your server is on a network with no access to the internet this exception might occur.

Access to outside servers may have been restricted by firewalls / proxy servers or local internet security software program.

RESOLUTION:

If you are using a firewall, proxy server or a local internet security software, you should configure them to allow for exceptions to the following sites:

• "www.infoRouter.com"
• "www.actinn.com"
• "liveupdate.infoRouter.com"

These programs require access to our servers:

• "infoRouter web application"
• "IRLiveUpdate80.exe"
• "IRPATCH80.exe"